The Customer Outcomes Principal Customer Success Executive will develop C-level executive relationships and relationship management across customer accounts, ultimately improving customer outcomes through product adoption and value realization. This role involves becoming a trusted advisor to C-level client leaders, facilitating customer success from strategic planning to execution, and managing large enterprise programs.
Job listings
$90,000–$125,000
USD/year
Serve as the main point of contact for a portfolio of customers, ensuring they successfully utilize our platform to achieve their business goals. Lead customer implementations of our products through workflow discovery, workflow design, and change management plans for go-live. Monitor usage data and proactively reach out to customers to encourage deeper product engagement.
The Customer Success Executive will develop C-level executive relationships and relationship management across accounts to improve Customer Outcomes, leading to product adoption and value realization. The ideal candidate will have a successful track record in management consulting, solution consulting, and/or industry consulting focused on digital, technology and organizational transformation.